Returns/Exchanges must be made within 14 days of receiving the purchase.
Images of damaged or incorrect products must be presented and items must be shipped back.
Original copy of the receipt/invoice must be present at the time of return/exchange.
No returns or exchanges will be accepted for any items if products are missing tags and/or are used, swatched, damaged, and/or altered with in any way. This includes cutting the lace or hair in anyway.
Shipping costs are only refunded if an error was made by the shop.
Custom orders are final sale.